Coping with difficult peopleby Wojciech Adam Koszek ⋅ Sep 14, 2013 ⋅ Menlo Park, CA
Don't remember much from it.
The author puts certain classes of personal characters into categories: sherman tanks, snipers, exploders, complainers, silent ones not participating in anything, the ones that agree with everything but don’t produce any results, bulldozers and other.
Each of them is a ticking social bomb which is going to explode in a different time.
For each of them he gives the background and the possible ways to handle the troublesome human being.
If you work in a big corporation, I think you must have experienced each of the behaviors mentioned. This book will provide an explanation and ways to show why some people behave like that.